Frequently asked questions
Please see below our frequently asked questions.
Get in touch
Call one of our team who is ready to help you make the move on 01603 439905.
If you are a professional please fill in our on line referral form or call for more help and advice.
How can I move to a Hebron House
You just need a professional to make a referral for you via our online referral portal.
Am I allowed pets?
Unfortunately, we cannot allow any pets in our homes.
How long can I stay?
Our programme is designed for stays of up to 2 years after which time we will help you move on to your own independent accommodation.
Are the rooms locked?
All bedrooms have an external lock for when you leave the building. For safety reasons rooms are not locked from the inside.
Do I have to do anything when I live there?
We encourage all tenants to have a robust and busy weekly plan. This could include voluntary work, training , counselling or studying. There are all the normal household chores too!
Do I have to pay anything?
There is a weekly service charge of £25 which covers all utilities, broadband and TV licence.
Can family members or friends visit?
Friends and family can visit but we don’t allow any males in the house at any time.
Is there a waiting list and how long can I wait?
It just depends on timing, we cannot guarantee any length of time but we have several beds and it’s always worth a phone call to check.
How do I refer?
Just click on the application form link or call 01603439905.
How can I keep updated on women I have referred?
We encourage partnership working. Women have more successful journeys when collaboration between all professional takes place. We have office space at our headquarters where you can meet with your client for reviews or updates.
Are there any religious or cultural restrictions?
All faiths and backgrounds welcome. There are no restrictions and all faiths are encouraged.
How long does the referral process take?
We can process a referral in 24 hours however we prefer to build a relationship prior to move-in.
How is the rent paid?
All referrals must have recourse to public funds as rent is paid from housing benefit. The women must need support .. please call for more details.